Policy

Errors in Order

While quality control is king, occasionally an error will occur. Please review your sales order asap to ensure that what you ordered is reflected accurately. Upon delivery, if you find an error on our part, please call us immediately so we can rectify the situation. We submit each order to the manufacturer based on your input, so customer errors cannot be replaced or refunded. It is imperative to review your order and your sales receipt and report any discrepancies immediately.

Damages or Missing Items

Concealed damage/shortages must be reported within 7 days of receipt of the product; therefore the product should be installed as soon as possible in order for any concerns to be reported. After 7 days of receipt, Discount Dave's cannot assume responsibility for damage, as we have no control over the condition of the door once received by the customer. Doors are packaged and loaded with care to minimize transit damage. However, due to road conditions/handling procedures which are outside Discount Dave's control, small dents and dings as well as light paint damage may occur (as per DASMA TDS#274). These are not approved reasons to return or refuse products.   

Refund Policy

Because each door and/ or parts are a special order placed with the manufacturer, Discount Dave'sdoes not offer any refunds or cancellations after a 24-hour grace period from placing your order. Therefore it’s imperative to know your measurements, colour choice, etc. before ordering your door. Our customer service department is here to assist with your order.

Click BACK on your Browser to Return to Previous Page